Ariane Support FAQ

The dashboard module is accessible in the back office through the left menu under the setup tools menu. This module gives a day-to-day global overview of the reservations received by Ariane from the hotel’s PMS.

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The hotel information section contains different general information regarding the hotel, this section is mainly used as a reference by other section to capture data to display during different part of the scenario, such as the hotel adress, the hotel name or the preferred language of the hotel… etc. 

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The kiosk fleet module gives an overview to the user of all the different kiosks installed in the hotel. It also gives the possibility to put the kiosk in standby mode, manage the different flows active or not on the kiosk and it also notify the user when there is an alert occurring on the kiosk. 

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The queue system, for check in and check out is an operational tool, working as a dashboard to overview the different reservation that are waiting to be processed by Ariane. The reservations are given different tiers regarding their status. 

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The staff QR code menu accessible via the back office in the setup tools section allows the user to generate a special and personal QR code. This QR code can be used on the kiosk QR code reader, to access the staff override menu. The user needs to click on the help menu on the home screen and scan the staff QR code.

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The statistics module is a very powerful monitoring tool of Allegro V7, it is a dedicated section of the back-office recording most of the different interactions between the kiosk and the hotel’s guest. It gives an analytic vision to the hoteliers to manage the solution, look for point of friction in the scenario and if needed part of the scenario to enhance. 

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This guide will help you configure the Key Performance Indicators (KPIs) displayed in your statistics portal and set usage goals for your hotel. With the new configuration tool, you can personalize the KPIs visible at the top of your page and define performance targets for better tracking.

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The user management module is accessible through the back office on the left-hand side menu under the set-up tools section. This is where all the different allowed users on the hotel are registered and managed. 

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The dashboard module is accessible in the back office through the left menu under the setup tools menu. This module gives a day-to-day global overview of the reservations received by Ariane from the hotel’s PMS.

👉 Learn more

The hotel information section contains different general information regarding the hotel, this section is mainly used as a reference by other section to capture data to display during different part of the scenario, such as the hotel adress, the hotel name or the preferred language of the hotel… etc. 

👉 Learn more

The staff QR code menu accessible via the back office in the setup tools section allows the user to generate a special and personal QR code. This QR code can be used on the kiosk QR code reader, to access the staff override menu. The user needs to click on the help menu on the home screen and scan the staff QR code.

👉 Learn more

The statistics module is a very powerful monitoring tool of Allegro V7, it is a dedicated section of the back-office recording most of the different interactions between the kiosk and the hotel’s guest. It gives an analytic vision to the hoteliers to manage the solution, look for point of friction in the scenario and if needed part of the scenario to enhance. 

👉 Learn more

The user management module is accessible through the back office on the left-hand side menu under the set-up tools section. This is where all the different allowed users on the hotel are registered and managed. 

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The reservation creation module, accessible through the "reservation" menu and the sub menu "planning", allows the user to manage the reservation planning and create new reservations. 

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To modify or cancel an already created reservation, the user can access the summary window via the schedule by clicking on the reservation.

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When a hotel has a mechanical key system and an Ariane kiosk, the lockers mapping must be managed manually with the keys corresponding to client reservations so that clients can retrieve their keys at the kiosk. The locker management tool is accessible via the "connectivity" menu in the left-side access bar.

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From the left-side access bar, the user can access the "options" menu, where they can access the "option" submenu. The option submenu allows the user to configure and manage all the additional products available for sale in the establishment. It is also from this space that they can retrieve necessary information such as the package code to activate the sale of their products via an Ariane scenario.

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From the left-side access bar, the user can access the "settings" menu, where they can access the "rate grid" submenu. The rate grid submenu allows the user to configure and manage the rate grid they want to use for their establishment. In this same tab, the user, once the rate grid is created, can modify it as needed.

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The "history" submenu allows access to a complete history of reservations that have taken place in the hotel.

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The "daily reports" submenu, accessible via the housekeeping menu in the side access bar, allows the user to access different types of daily reports according to their needs.

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The "users" menu, accessible via the side access bar, allows the user to view or modify the different identification information of the user or the user's company.

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The "Mapping" submenu accessible via the Connectivity menu in the left-side bar is an informative menu only. It allows the hotelier to have certain information related to their installation and to provide more detailed information, especially in case of problems and exchanges with the support service.

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To ensure proper management of room availability in their establishment, the hotelier must manage the status of their rooms between dirty and clean. This is a manual operation that must be performed regularly to keep availability up to date and thus prevent a customer from booking a room that is not supposed to be available.

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