User Dashboard

II - Exploring the Dashboard Sub-sections

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B: the first section of the Dashboard is the arrival section; this covers details regarding all the arriving guest for the selected date. The arrivals section is divided in 2 subsections: Check in and Arriving guests.

B.1: The Check-in subsection of the Dashboard gather all different reservation of the day and sort them through different categories. The visual chart gives a quick overview to the user regarding the total number of reservations, the reservations processed on Kiosk and Online and the cancelled one, it also covers the number Walk-in if this feature is available in the selected hotel.

By clicking on the “kiosk check in and online check in button” at the bottom of the section, the user can access a detailed view of the check in section.

The detailed view of check-in data covers 3 main channels of check in done with Ariane:

The kiosk check-in contains global data related to the kiosk usage and the overall reservations of the hotel.
The key pick-up covers the reservation that started and completed a key pick up at the kiosk.
The Online check in section covers every different step of the online flow of the guest.

The “see details stats” button on the right of each section allows the user to select a period and download an Excel file containing all reservations from each section on that period.

On each of the 3 different lane in the detailed view, it is possible to click on the blue number of reservations to access a list of the reservation regarding the specific status you clicked on.

Clicking on the reservations number opens the list view with all the different reservations.

This detailed view contains various information regarding each reservation, the status of the reservation and the check-in channels. It is also possible to access the queue directly from this page by clicking on the top right “queue check in” button.

The final level of details accessible on the Dashboard regarding a reservation is the “reservation details” page.

This page contains all the different details available regarding a specific reservation. Those details are sorted by different categories we can find on the left menu. All these categories are referring to every interaction the guest will have with Ariane during his stay, from the moment the reservation comes to Ariane until the check-out of the guest, including eligibility, payment or online flow.

When exploring one of the different categories, the events related to that category are displayed step by step with a time stamp to be able to follow the complete guest journey.

B.2: The “arrivals processed by Ariane” section covers the different reservations that are waiting to be checked in, it is a section directly related to the queue system. The reservations are sorted in 3 statuses on the global overview:

Waiting for key pick up: a guest that has done an Online check in and is expected to go get his key at the kiosk upon arrival.
Scheduled: an online reservation waiting to be processed by the system and sent to the queue for room assignment.
Requiring attention: Any reservation flagged with a requiring status from the queue, reservation will be processed manually.

By clicking on the “arrival list with statuses” button, it opens the detailed list of reservation working the same way as the check in section. (see above)

Example of a list with statuses and different channel on the rights columns.

III - Detailed View and List

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C: The second major section of the Dashboard is the departures; this covers all departing guests from the hotel on the selected date. The departures section is divided in two subsections: check out and departing guests.

C.1: The Check-out subsection of the Dashboard gather all different reservation checking out the selecting day and sort them through different categories. The visual chart gives a quick overview to the user regarding the check-outs processed by staff, online or on the kiosk, and the remaining reservations to be checked-out.

Working the same way as for the check in section, it is possible to access a detailed page of the different status available for each reservation, by clicking on the “kiosk check-out details” button.

The Departures details page:

The detailed view of check-out data covers the 2 main channels of check-out done with Ariane:

The kiosk check-out contains global data related to the kiosk usage regarding check-out.
The Online check-out section covers every different step of the online flow of the guest.

It is also possible, the same way as for the check-in detailed page to download an Excel report on a specific period by clicking on the “see details stats” button.
All the different numbers of reservations are clickable to access the detailed list of reservation and each reservation can be opened to access the reservations details and event, refer at the check-in section above for more information.

C.2: The departing guest subsection covers all the checking out reservations which have been processed by the queue. It is a section directly related to the queue system. The reservations are sorted in 3 statuses on the global overview:

Check-out completed: the number of reservations that are already processed and checked out.
Scheduled: the number of reservations that are waiting in the queue to be processed by the system for check out.
Requiring attention: Any reservation flagged with a requiring status from the queue, reservation will be processed manually.

D: the kiosk overview section at the bottom of the page records the different alerts that could occur on the kiosk. The alert stays until it is resolved, the impacted kiosk can be found by the kiosk ID, the date and hour of the issue are recorded.